Terms and conditions

Status: January 2026

1. Coverage

These General Terms and Conditions (GTC) apply to all orders, deliveries and services offered through the PeniXtend website.

By using this website and placing an order, you agree to these GTC.

2. Providers

CONRAX UG (limited liability)

Munich, Germany

3. Product information

PeniXtend is an adult traction system for private use.

All product descriptions, images and information provided on this website are for general information purposes only.

We strive to ensure the accuracy of all information. Nevertheless, technical changes, product adjustments or deviations in images may be possible at any time.

4. Ordering process

By submitting an order, you make a binding offer to purchase the selected product.

The purchase contract is only concluded by our express order confirmation or the shipment of the goods.

We reserve the right to refuse or cancel orders, in particular:

  • obvious price errors
  • Technical errors
  • Suspicion of abuse or fraud
  • Unavailability of the product

5. Prices and payment terms

All prices are expressed in Euros€) is indicated.

Where required by law, the prices include the applicable VAT.

Available payment methods are displayed during the ordering process.

Payment processing takes place via secure payment service providers.

6. Delivery and shipping

Delivery is made to the delivery address specified by the customer.

Indicated delivery times are indicative indicative values.

Delivery delays may in particular be due to:

  • Shipping service provider
  • Customs clearance
  • Force majeure
  • Unforeseeable events

arise.

7. Discreet packaging

To protect your privacy, PeniXtend is shipped in neutral and discreet packaging.

No sensitive product information is provided on the outer packaging.

8. Right of withdrawal

Consumers within the European Union are entitled to the statutory withdrawal rights in accordance with the applicable consumer protection regulations.

More information can be found in our separate cancellation policy.

9. Returns and refunds

Returns and refunds are based on our return and refund policy.

Conditions and deadlines for returns are described in detail there.

10. Use as intended

PeniXtend is exclusively for private use by adults.

The application shall be carried out in accordance with the accompanying instructions.

Improper use may affect the functionality of the product.

11. No medical advice

The contents of this website are for information purposes only.

They do not constitute medical advice, diagnosis or treatment.

For health issues or complaints, a doctor or medical advisor should always be consulted.

12. Individual results

The user experience may vary from person to person.

Individual results depend on various factors and cannot be guaranteed.

Information presented on this website is not to be understood as a promise of success.

13. Guarantee

The legal warranty rights of the Federal Republic of Germany apply.

The warranty excludes damages caused by:

  • Improper use
  • arbitrary changes
  • negligent treatment
  • normal wear

were created.

14. intellectual property

Alle Inhalte dieser Website, insbesondere:

  • Texte
  • Bilder
  • Grafiken
  • Logos
  • Produktdarstellungen
  • Videos

sind urheberrechtlich geschützt.

Die Nutzung, Vervielfältigung oder Verbreitung ohne vorherige schriftliche Zustimmung ist untersagt.

15. Haftungsbeschränkung

Soweit gesetzlich zulässig, haftet PeniXtend nicht für:

  • indirekte Schäden
  • Folgeschäden
  • entgangene Gewinne
  • Datenverluste
  • Nutzungsausfälle

Die gesetzlichen Haftungsansprüche bleiben hiervon unberührt.

16. Datenschutz

Die Verarbeitung personenbezogener Daten erfolgt gemäß unserer Datenschutzerklärung.

Durch die Nutzung dieser Website erkennen Sie die dort beschriebenen Datenschutzbestimmungen an.

17. Höhere Gewalt

Für Verzögerungen oder Leistungsausfälle aufgrund von Ereignissen außerhalb unseres Einflussbereichs übernehmen wir keine Haftung.

Hierzu zählen insbesondere:

  • Naturkatastrophen
  • behördliche Maßnahmen
  • Streiks
  • Lieferkettenstörungen
  • technische Ausfälle

18. Änderungen der AGB

Wir behalten uns das Recht vor, diese AGB jederzeit zu ändern oder zu aktualisieren.

Die jeweils aktuelle Version wird auf dieser Website veröffentlicht.

19. Anwendbares Recht

Es gilt das Recht der Bundesrepublik Deutschland unter Ausschluss des UN-Kaufrechts.

Zwingende Verbraucherschutzvorschriften des Wohnsitzstaates des Kunden bleiben unberührt.

20. Kontakt

Bei Fragen zu diesen Allgemeinen Geschäftsbedingungen kontaktieren Sie uns bitte:

PeniXtend Kundenservice

E-mail: info@penixtend.com

Website: www.penixtend.com

Stand: Januar 2026